Email Etiquette

1. Avoid mass or group emails

2. Always start and finish an email as you would a letter, with Dear/Hi [persons name] and kind regards, [your name] and kind regards, [your name]

3. Think through the subject line, ensure it is formatted correctly and not overly
   generic or it will be mistaken for spam

4. State facts without emotion

5. Be professional, a badly written or formatted email will reflect badly on your brand 6. When explanations are required, call first and have the discussion then follow up

6. When explanations are required, call first and have the discussion then follow up
   with the email

7. Always reread your emails before you send, ensuring it says what you want it to say and is being sent to the correct person
   and is being sent to the correct person

8. Ensure your signature includes full contact details including landline and mobile
   phone numbers